Privacy & your data

Who we are

RoundMate is a trading name of Beat the Bookie Ltd.
Registered in England and Wales, company no. 16546873.
Registered office: 14 Priory Drive, Stansted, CM24 8NR.

Where our business listings come from

The tradespeople listed on RoundMate are compiled from publicly listed business information — the sort of details a business publishes so customers can find it, such as its trading name, service area, phone number, website and public Google rating.

Listings describe businesses, including sole traders. A listing appearing here doesn't mean the business has signed up with us — most haven't yet.

If it's your business

You can claim your listing or have it removed, no questions asked. There's a link beside every phone number on the site, or email us directly and include the listing name.

We'll action removals within 30 days, usually much sooner.

What happens to a booking request

When you submit a booking request, we store your name, email, optional phone number, postcode area, chosen business, service, job description and any successfully uploaded photo. If we have an email address for the business, we try to email them your enquiry and contact details so they can reply. If we cannot confirm that the email was sent, the confirmation page explains this and offers a phone number where one is available. Saving a request does not confirm a booking.

We keep a copy to handle enquiries and problems and understand demand. We may send you a follow-up email asking whether the business replied. If you answer, we record your response and when you gave it against your request. We do not sell your details or send your enquiry to other tradespeople you have not chosen. Service providers help us operate the service, as described below.

Photos you upload

Photos are optional, and they help a tradesperson quote without visiting first. A photo you upload is stored at a long, randomly generated web address. It isn't listed or searchable anywhere, but anyone who has that exact link can open it — so please avoid including anything you'd rather keep private, such as documents, number plates or windows onto your street.

What we measure

We record searches, listing views, call-button taps and submitted booking requests. These records can include search text, the chosen listing and service, matched trade, urgency, how the trade and location were resolved, postcode area and whether a notification email was sent. This helps us understand which searches work and where enquiries fail. A call-button tap does not tell us whether a call connected.

The dedicated analytics postcode field contains the outward code (for example CM23). Search text is stored as entered, so please avoid putting contact details or sensitive information in your search.

If you arrive through a campaign link, we store its source, medium and campaign tags in your browser and include them with a booking request. Tags older than 30 days are ignored and removed when next read; a new tagged visit replaces them. This lets us understand which links lead to enquiries. Clearing this site's browser data removes these tags. We also use IP addresses to limit repeated requests and reduce abuse.

Services we use

Vercel hosts the service, Supabase stores enquiries, analytics and uploaded photos, and Resend handles enquiry and follow-up emails. These providers process the information needed to provide those services.

When our keyword matching cannot identify a trade, we may send your search text to OpenRouter and the AI model provider it routes to, to suggest a trade. Avoid including personal or sensitive details in search text. We use postcodes.io to locate your search area; if you enter a full postcode, that full postcode may be sent to that service.

This notice covers the RoundMate Find website and its mobile app. If you follow a link to a tradesperson's website or another service, that service has its own privacy practices.

Your rights

Under UK GDPR you can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email hello@roundmate.co.uk and we'll respond within one month. If you're not happy with how we've handled it, you can complain to the Information Commissioner's Office at ico.org.uk.

One thing we're not

RoundMate is a directory, not a vetting service. We don't check qualifications, insurance or certification, and a listing here isn't a recommendation. For gas work always check the Gas Safe Register, and for electrical work ask to see the trader's competent-person scheme registration.

Smell gas or suspect carbon monoxide? Leave the building and call the National Gas Emergency Service on 0800 111 999 — free, 24 hours.